Remote support
Remote support: how it works.
Verify first. A technician gives you the session link during your call. Complex never posts a remote support link on this site.
Verify first
Before you connect.
Remote support scams are common. These rules protect you.
Only start a session if you are on the phone with a Complex technician, or you contacted Complex first.
Complex never posts a remote support link on its website or in ads, and never calls, texts, or emails asking you to install remote software out of the blue.
Your technician gives you the link during your call. Did not expect it? Do not open it. Call 262-207-4099.
We will never ask for passwords, MFA codes, alarm passcodes, or banking details during a session.
While connected you will see a ScreenConnect banner and tray icon.
You can end the session at any time.
Think something is wrong?
Disconnect from the internet, call us, and change your passwords from another device.
How Complex will contact you
We will never ask for passwords by phone, text, or email.
Calls come from 262-207-4099 and email from @cplexsolutions.com addresses. On site, our technicians arrive in marked Complex vans. If a message asks you to install software, pay by gift card, or share codes, do not respond.
How a session starts
Four steps, all on a call.
Sessions only start during a call with your technician.
Call or email support
262-207-4099 or se*****@************ns.com.
Your technician gives you the link
During the call, never before.
You approve the connection
Open the link and allow the session.
The session ends
When the work is done, or whenever you choose.
While connected
What you will see.
You stay in control the whole time.
A ScreenConnect banner and tray icon
They stay visible while the technician is connected.
How to end a session
Use the banner or tray icon to disconnect at any time.
Report a suspicious call
Hang up and call 262-207-4099.
Managed IT clients
Remote support agreements.
Remote support for managed IT clients is covered by your remote support agreement. Questions? Email **@************ns.com.
Tip
Bookmark the Support page.
Always start from complexsecuritysolutions.com/support/ or by calling 262-207-4099, never from a link in an unexpected message.
Contact
Reach support.
Business hours and after-hours emergencies.
