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Support

Existing customers: get help fast. Office hours are 7:00 AM to 5:00 PM, Monday to Friday. 262-207-4099 is also the after-hours emergency line. Many access control, schedule, and credential fixes can be done remotely.

Call 262-207-4099
se*****@************ns.com
Headset hanging on a monitor at a support desk
Call 911Fire, medical emergency, or crime in progress.
Call your monitoring centerAlarm sounding, or testing your system. Use the number on your monitoring agreement.
Call Complex: 262-207-4099System down or urgent after hours.

Common tasks

What do you need?

Pick a task, or call us.

Report an urgent problem

Call 262-207-4099. After hours, the same number takes emergency calls.

Call now →

Submit a service request

For anything that is not an emergency.

Open the form →

Remote support: how it works

How a session starts and how to spot a fake.

Read how it works →

Account changes

Update call lists, passcodes, and users.

Go to account changes →

Managed IT clients

Email se*****@************ns.com or call 262-207-4099.

Email support →

Billing

Questions about an invoice? Email sa***@************ns.com.

Email billing →

Account changes

Account changes, for authorized contacts only.

Call lists, passcodes, and access control users and schedules.

Important. Do not enter alarm passcodes here. We will call you back to verify.

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Emergency: Phone only. Life safety, security breach, or a system down with no workaround after hours. Call now: 262-207-4099
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